What Data We Collect and Why
Online Booking and Quote Requests
Appointment bookings and quote requests are handled through Jobber, a third-party field service management platform. When you book online or request a quote, you submit your contact and scheduling information directly to Jobber. This data is governed by Jobber’s Privacy Policy, available at getjobber.com. Colorado Duct Doctors receives and manages this information within Jobber to schedule and fulfill your service appointment.
Google Analytics
We use Google Analytics (GA4) to understand how visitors use our website. GA4 collects anonymized data including pages visited, time on site, general location, device type, and browser. This data is processed by Google and governed by Google’s Privacy Policy. We do not use this data to identify individual visitors. You can opt out via the Google Analytics Opt-Out Browser Add-on.
Website Technical Data
Like most websites, our site automatically collects basic technical data when you visit, including your IP address and browser type. This is used for security and spam prevention only.
How We Store Your Data
Customer booking and service data is stored and managed within Jobber. Colorado Duct Doctors staff access this data solely for the purpose of scheduling, communicating about, and completing your service appointment. We do not maintain a separate on-site customer database.
Who Has Access to Your Data
Your personal information is not sold or shared with third parties beyond Jobber, which is used to manage bookings and customer communications. It is accessible only to Colorado Duct Doctors staff directly involved in your service.
How Long We Retain Your Data
Customer and booking data is retained within Jobber for as long as necessary to fulfill your service and maintain service history. To request deletion of your data, contact us at (719) 299-2988.
Your Rights Under the Colorado Privacy Act
As a Colorado resident you have the right to know what personal data we hold about you, access or correct that data, and request its deletion. To exercise these rights, contact us at (719) 299-2988 or through the contact options on our website. We will respond within 45 days.
Data Security
We take reasonable steps to protect the information you provide. Data collected through our booking platform is subject to Jobber’s security practices. In the event of a data breach affecting your personal information, we will notify affected individuals as required by applicable law.
Embedded Content
Pages on this site may include embedded content such as maps from Google Maps. Embedded content behaves as if you visited those platforms directly and may set their own cookies or collect data per their own privacy policies.
Changes to This Policy
We may update this policy periodically. The date at the top of this page reflects the most recent revision. For questions, contact us at (719) 299-2988.
Last Updated: 12/04/2025
By providing your phone number or communicating with Colorado Duct Doctors, you agree to receive SMS messages related to your service, including appointment reminders, updates, technician notifications, follow-ups, and optional promotional offers. Message frequency varies. Msg & data rates may apply.
You may opt out at any time by replying STOP, and you may resume messaging by replying START. For assistance, reply HELP or contact us at (719) 299-2988 or Info@ColoradoDuctDoctors.com.
We collect and store your phone number and communication history only for scheduling and service-related messaging. We do not sell or share mobile numbers for third-party marketing. Data may be shared only as needed with service platforms used for communication and scheduling (e.g., Jobber). Carriers are not liable for delayed or undelivered messages.
Your information is stored securely and may be updated or removed upon request as allowed by law.